About Us:
SIB Development & Consulting ("SIB") is the leading cost reduction and spend management services provider for businesses in the mid-market to enterprise sectors. Our tech-enabled suite of services includes benchmarking, invoice audit & analysis, vendor negotiation & management, and more. We've delivered over $4 billion in savings while helping clients improve operations, data accuracy, financial assurance, and compliance. As a private equity-backed company, we're rapidly growing through acquisitions, including specialized expertise in blockchain solutions, utilities, waste management, telecom, logistics, etc.
Vector97 is a division of SIB, the nation's leading provider of cost reduction and contract compliance services. The Vector team manages all aspects of complex, error-prone waste and recycling programs for businesses. As corporate advocates and industry authorities, we ensure fair rates and practices, keep vendors in compliance, eliminate costly billing errors, and simplify the path to sustainability for your smartest waste management spend yet.
The following description outlines the responsibilities for the position as a Junior Customer Success Manager (JCSM). The JCSM develops and maintains relationships with new and existing clients and provides them with products and services that ensure client satisfaction and retention. They also will actively work with their clients to bring additional properties and/or additional SIB service categories into our program.
Primary Responsibilities
Secondary Responsibilities
Competencies
Preferred Qualifications
Physical Demands:
Requires the ability to sit or stand for long periods, occasional stooping and reaching; May require lifting up to 25 pounds; Requires a standard range of vision and hearing with or without accommodations; Position is not substantially exposed to adverse environmental conditions.
Equal Opportunity Employer:
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to affectional orientation, age, ancestry, citizenship status, civil union status, color, domestic partnership status, ethnicity, gender (including gender identity and gender expression), genetic information or testing, marital or familial status, medical condition, mental disability, military or veteran status, national origin, physical disability, political activity or affiliation, race (including traits associated with race, for example, hair texture and protective hairstyles such as braids, locks, and twists), religion, religious creed or belief, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision making or medical conditions related to pregnancy or childbirth), sexual orientation, a victim of domestic violence or crime status, witness status, or any other status or classification protected by applicable federal, state, and/or local laws.
Compensation & Benefits:
The Company offers competitive compensation based on an applicant's experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Formal compensation offers will be based on the final candidate's qualifications and experience.
For the position of Junior Customer Success Manager expected base compensation is between $45,000-$50,000 on an annual basis. This is an FLSA non-exempt position and is eligible for overtime pay. In addition, this position is bonus-eligible. The Company also offers excellent benefits, including Medical, Dental, Vision, Life, STD and LTD, PTO, Maternity and Parental leave, Sick Time, Public Holidays, and a 401(k) plan with a Company match.
Application Accommodation
We are committed to providing equal opportunities for all applicants, including individuals with disabilities. Please let us know if you require any accommodations during the application process, and we will make every effort to meet your needs.