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Workplace Experience Support (part-time)
Miami, FL
Job Description
Pay: $24.01 / hr
Schedule: M - F; 8a - 1p (part-time)
Location: 6750 N Andrews, Fort Lauderdale (until March 2025); then moving to Brickell Ave, Miami
The Workplace ExperienceSupport is directly responsible for the conference scheduling program at the site. Through the maintenance of an organized process of receiving and coordinating all requests for reserving conference rooms for meetings and special events, on the MS sites.
Workplace Support will accurately process conference room reservations at MS sites and communicate all necessary information and confirmations to the meeting organizers.
Provides Conference Rooms booking on MS sites and proactive support for MS employees
Responds to Booking Tool requests within Service Line Agreement timeframe
Provides proactive catering vendors information
Creates and maintains weekly event lists and consistently distributes to IFM local team in coordination with Compass Group
Be the local information point of contact for any conference room needs.
Proactively communicate with main event owner POC (point of contact) to support Office Wide Events
Consistent follow up and follow through with every event organizer- every event, every week
Ability to resolve issues and find best possible solutions when unforeseen situations arise and disrupt conference rooms booking service
Organizes and maintains event Lost & Found inventory; follows up accordingly to try and get lost item to owner
Enter visitor/guests information accurately in system
Maintains any applicable supporting documentation including, but not limited to event trackers and communication templates
Be familiar with minor troubleshooting of conference room amenities
Demonstrates outstanding customer service skills, empathy and ability to react quickly and positively to fast paced environment.
Lead by example, practicing and promoting company policies equally, fairly and consistently
Maintain conference rooms utilization data updated in a daily basis in terms of reservations spaces/ utilized and number of attendees.
Work with Workplace Experience Specialist for continuous improvements and areas of opportunities in the customer space in line with services standards framework
Requirements
Bi-lingual (English & Spanish)
Experience in customer service, hospitality or retail environment
Strong organizational skills
Computer literacy (Excel, Outlook, etc.)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Schedule: M - F; 8a - 1p (part-time)
Location: 6750 N Andrews, Fort Lauderdale (until March 2025); then moving to Brickell Ave, Miami
The Workplace ExperienceSupport is directly responsible for the conference scheduling program at the site. Through the maintenance of an organized process of receiving and coordinating all requests for reserving conference rooms for meetings and special events, on the MS sites.
Workplace Support will accurately process conference room reservations at MS sites and communicate all necessary information and confirmations to the meeting organizers.
Provides Conference Rooms booking on MS sites and proactive support for MS employees
Responds to Booking Tool requests within Service Line Agreement timeframe
Provides proactive catering vendors information
Creates and maintains weekly event lists and consistently distributes to IFM local team in coordination with Compass Group
Be the local information point of contact for any conference room needs.
Proactively communicate with main event owner POC (point of contact) to support Office Wide Events
Consistent follow up and follow through with every event organizer- every event, every week
Ability to resolve issues and find best possible solutions when unforeseen situations arise and disrupt conference rooms booking service
Organizes and maintains event Lost & Found inventory; follows up accordingly to try and get lost item to owner
Enter visitor/guests information accurately in system
Maintains any applicable supporting documentation including, but not limited to event trackers and communication templates
Be familiar with minor troubleshooting of conference room amenities
Demonstrates outstanding customer service skills, empathy and ability to react quickly and positively to fast paced environment.
Lead by example, practicing and promoting company policies equally, fairly and consistently
Maintain conference rooms utilization data updated in a daily basis in terms of reservations spaces/ utilized and number of attendees.
Work with Workplace Experience Specialist for continuous improvements and areas of opportunities in the customer space in line with services standards framework
Requirements
Bi-lingual (English & Spanish)
Experience in customer service, hospitality or retail environment
Strong organizational skills
Computer literacy (Excel, Outlook, etc.)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
Open
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