At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.

This position can be performed remotely for candidates who reside in IA, MN, SD, NE, KS, MO, IL, WI, ND.

Manages and implements the vision and strategy for assigned region of rating, policy support, and other support areas. Manages the rating supervisors and directs the centralized rating and other support functions in the branch offices. Ensures all location procedures align with the vision and strategy and that customer service guidelines are implemented and maintained. Identifies and implements training initiatives for all team members and directs supervisor team to ensure training is received.

Essential Functions:

• Manages assigned region of rating, new business application, policy support function, mailroom and receptionist area in the branch offices

• Implements the vision and strategy for assigned region of rating, policy support and other support areas, ensuring all location procedures align across branches

• Identifies and implements customer service guidelines and service level agreements, ensuring they are being followed

• Collaborates with people leader and other Regional Rating Manager to develop training initiatives and partners with direct team to ensure all team members receive training. Leads, evaluates, and executes the efficiency of resources and processes in all rating, policy support and other support areas

• Sets and monitors key performance indicators for all locations and proactively addresses issues

• Ensures that policies, procedures, and internal controls are performed effectively and recommends ongoing improvements

• Collaborates with Assistant Vice President-Field Operations manager, Regional Rating Manager, branch and corporate Underwriting leadership to resolve rating questions

• Attends training sessions for program and system changes, new product introduction, and trains Rating Supervisors as necessary

• Maintains relationships and meets with branch Underwriting Supervisors and Underwriting Directors to remain informed on changes in Underwriting and ensures rating process is updated as needed to ensure efficient customer service

• Analyzes and resolves issues, tracks agency trends and implements corrective actions per manager request

• Oversees and monitors the workload and performance of the team. Guides team through complex work issues and answers questions

• Collaborates with team members to establish performance goals and monitors status. Conducts performance reviews and provides coaching

• Interviews, hires, and recommends salary adjustments for team members

• Resolves disciplinary issues, reviews results, actions plans, and progress

• Develops team expertise and assists with succession planning, including identifying talent and implementing development plans for critical positions

• Supports diversity, equity, and inclusion initiatives

• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes

Education & Experience:

• Bachelor's degree or equivalent relevant experience

• Seven years of underwriting support or related experience, including previous experience with rating

• Prior experience in insurance claims or marketing related roles may be considered in meeting some of the requirements

• Previous supervisory or leadership experience

• Associate in General Insurance (AINS) designation preferred

Knowledge, Skills, & Abilities:

• Excellent knowledge of property and casualty underwriting terminology, coverage forms, related documents and procedures and ISO Commercial Lines Manual knowledge

• Strong problem-solving, organizational, and prioritizing skills

• Ability to work effectively with others as well as independently

• Strong computer skills and knowledge of computer systems

• Demonstrates sound business judgment and strong leadership skills

• Strong written and verbal communication skills, including presentation skills

• Excellent customer service skills

• Occasional travel required; a valid driver's license with an acceptable motor vehicle report per company standards required if driving

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.