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Department

Job Summary

The Support Team Assisted Response (STAR) Manager is a key member of the STAR leadership team with shared accountability for success of the program. The STAR Manager works under general supervision to oversee Denver Health's STAR program (budget, purchasing, adherence to contract) and the functions of its field personnel and STAR Supervisors.

The STAR Manager collaborates with key stakeholders and key internal team members to review and recommend policy and practice modifications to support STAR Program initiatives.

The STAR Manager precepts and trains employees in the field, assists in orienting new employees, documenting performance and areas development, providing coaching and promoting learning through positive reinforcement.

The STAR Manager regularly interacts with patients, families, co-responders (fire and police), hospital employees, the general public, city agencies, and members of the news media to take and handle complaints relying on experience and judgment to accomplish goals.

The STAR Manager may perform Paramedic duties on occasion.

Essential Functions:

• STAR Operations Management
  Oversee the day-to-day operations of the field team's operations related to pre-hospital emergency medical care and transportation for the sick and/or injured. This includes but is not limited to: establishing the workflow, adherence to standard operating procedures, practices, and policies, regularly assesses productivity and effectiveness of team to identify areas for improvement. Recommend and implement identified improvement initiatives. Assist in testing current and evaluating new equipment and medical procedures and the analysis of new drugs and medicines. Participates in mass casualty management and disaster preparedness, ordering supplies, maintaining equipment, etc.
  (30%)
• Staff Management
  Oversee the activities of the staff which includes but is not limited to sourcing, hiring, and training new team members, precepting students, creating and managing schedules, evaluating performance, and providing coaching to engage and motivate team members, identifying and applying career advancement opportunities for team members, and helping to resolve employee issues and disputes. Promote learning through positive reinforcement.
  (20%)
• Fiscal/Resource Management
  Assist in planning, directing, and controlling the financial resources for the DH STAR Program. Contribute to the annual budget planning process, by managing and tracking income and expenses related to staff and the use of financial resources for business operations. (15%)
• Strategy and Planning
  Assist in establishing the direction and implementation of short and long-term priorities of the Paramedic Division in alignment with the strategic objectives of DHHA. Assist in establishing the process to regularly assess organizational needs, understand the context and drivers of a changing workforce, equipment, policies and practice and make recommendations and drive consensus for the achievement of necessary changes.
  (10%)
• Documentation and Reporting
  Oversee the process of documenting and reporting related to incidents, daily activity forms, referals, etc., to ensure accuracy and completeness.
  (10%)
• Trainer
  Precepts and trains new employees and students in the field, assist in orienting new employees, documenting performance and areas development. (10%)
• Paramedic Functions
  May perform the functions of a STAR paramedic as needed.
  (5%)

Education:

• Bachelor's Degree in a related field required.

Work Experience:

• 4-6 years advanced life support experience including training,
  orientation, or administrative functions required.
• 1-3 years supervisory experience, typically of mobile teams, required.

Licenses:

• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.
• ACLS-Advanced Cardiac Life Support - AHA - American Heart Association required.
• EMTP-EMT Paramedic - CO - State of Colorado required.

Knowledge, Skills and Abilities:

• Excellent communication skills.
• Ability to integrate within team environment
• Knowledge of Microsoft Office Suite.
• Ability to encourage and guide others toward goals.
• Performs in a tactful and professional manner.
• Time and project management skills.
• Teaching others how to do something.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Knowledge of patient populations' cultural, religious, ethnic, and social systems in interactions, care planning, and education.
• Ability to write, review, and update policies and procedures and improvement plans.
• Able to effectively manage and direct clinical and support staff
• Ability to handle difficult and stressful situations with professional composure. Ability to establish goals and objectives for street operations.
• Demonstrated leadership skills across a broad range of constituents.
• Possess strong leadership, management, and program development kills.
• Ability to perpetuate teamwork.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.