Implementation Consultant - Job at Granicus in Saint Paul, MN

Implementation Consultant

Saint Paul, MN

Posted 15 days ago

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Job Description

Granicus is looking for an Implementation Consultant. This role lives within the customer experience arm of the Granicus' Digital Communications and Engagement Implementation Team.

This role is perfect for an individual with a passion for helping government agencies connect with their communities to achieve their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering. You'll configure their digital communications solution and provide or coordinate appropriate training for their implementation - ensuring customers are both enabled and encouraged to utilize the system to its fullest potential. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role.

What your impact will look like:

Project Leadership: Manage multiple, complex, mission-driven projects for public sector clients, overseeing scope, maintaining decks and documentation, and establishing timelines
Customer-Centric Guidance: Offer expertise as a trusted advisor, anticipating customer needs based on data and best practices.
Cross-functional Coordination: Coordinate across diverse teams to optimize customer service delivery and ensure quality assurance.
Empower Team and Communication: Enable project teams with effective communication plans for timely task completion.
Stakeholder Reporting: Prepare and present project progress reports for key stakeholders.
Customer Training: Develop and deliver live virtual training to enable customers on product to meet their use cases

You'll love this job if:

You have 2-4 years of experience in Software Implementation program/project management.
You have excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients.
You have the ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
You have strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
You have knowledge of project management tools, methodologies, and best practices.
You have the ability to work independently and collaboratively within a team.
You are organized and manage your own workload.
You have the ability to manage conflict and influence decision-making at all levels of the organization.
You ensure timely and thorough communication of strategy, deliverable status, and results.
You have proven ability to flex between the technical and business sides of your brain - engineers and cross-functional team members alike love to work with you.
You have excellent communications skills - listening, verbal, and written
You are an expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.)

Bonus if:

You have experience working for or with all levels of government, especially the US federal sector.
You have experience working with remote teams
You have knowledge of PHP, WordPress, JavaScript/J-Query, mobile aps, Web Services, HTML5, APIs and other web technologies a plus

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Must be able to obtain a public trust clearance and sworn special status.

+ bonus and benefits

GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary

Company

Granicus

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

2 to 4 years