Under general supervision, obtains specimens from patients for laboratory analysis and performs limited testing and/or result entry. Performs specimen processing and computer data entry. Functions as a liaison between the laboratory and patients/customers.

Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement.

Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary.

Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.

Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures.

Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions.

Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means.

Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure.

Performs laboratory result entry in the computer system.

Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports.

Instructs employees and students in phlebotomy, data entry and specimen processing functions.

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

No experience required

Knowledge, Skills & Abilities

Demonstrates knowledge and experience in phlebotomy or related laboratory function.Basic computer skills including experience using computer software applications.Keyboarding and typing skills.Excellent verbal and written communication skills. Good listening skills.Ability to work in a fast paced environment and to handle multiple tasks simultaneously.Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.