IT Technical Lead, Order-to-Cash (Remote Opportunity)
Smithfield, VA 
Posted 1 day ago
Job Description
IT Technical Lead, Order-to-Cash (Remote Opportunity)
ID 2022-22534
Job Locations US-VA-Smithfield
Category Information Technology
Type Full-Time
FLSA Status Exempt
Shift Corporate - Day Shift
Job Locations
Your Opportunity

The IT Technical Lead for Order-to-Cash is a strong leader with experience in implementing and facilitating the company's order management and fulfillment processes both domestic and internationally. S/he is an advocate of continuous improvements and industry recognized best practices. The position plays a vital role with sales and supply chain processes, providing high quality solutions into production environments. A great candidate will drive business best practices and standardization across the organization to best serve the company.

Core Responsibilities
    Lead the effort in support/design/development with our Sales/Order Management system (SAP SD) needs for the Order Management and Fulfillment operations for both domestic and international.
  • Utilize project management skills to ensure OTC-SD work streams are properly identified and prioritized, resources utilized, timelines met and provide consistent status updates.
  • Liaison to the OTC-SD Business and Functional IT groups regarding acquisition implementations, system enhancements upgrades and road mapping.
  • Drive the Order-to-Cash & Sales/Distribution business processes, identify automation, improvements, and drive efficiency. Identify efficiencies, recommend innovative, design, and implement solutions.
  • Drive awareness training/skills development of the OTC-SD systems to other areas of IT and business departments.
  • Provide direction on application maintenance, troubleshooting and support including corrections for production issues, recommendations for improvement and coordination with other IT Support groups for problem resolution.
  • Partner with IT&T groups in Integration, e-Commerce and related technologies to provide effective OTC-SD solutions to serve Smithfield's consumer products growth strategy.
  • Provide guidance to our service partners with technical expertise in the key OTC-SD areas:
    • Organizational Structure, Sales areas, Reporting/organizational design
    • Document Management: Sales Orders; Quotations, Deliveries, Shipping, Billing
    • Pricing Design: Conditions, Types, Sequences, Procedures, Special rules/processes
    • Document Flow: Integration/eCommerce, Workflow, incompletion/monitoring procedures
    • Document Outputs: Output types, output determination
    • Master Data: Business Partners, Pricing

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Bachelor's Degree from a regionally accredited four-year college or university and 5+ years of relevant experience, or equivalent combination of education and experience, required.
  • Minimum of 4-6 years of SAP Sales and Distribution (SD) module experience.
  • Experience with Global Trade Solutions/International Sales (SAP GTS) is a plus.
  • Knowledge SAP ABAP and EDI/IDOC expertise also preferred.
  • Experience with other ERP solutions (Ex: Oracle, JDE) is a plus.
  • Experience in Meat, Food or other consumer product industries strongly preferred.
  • Strong background in problem determination/solution design.
  • Experience with design prototyping/testing automation solution is a plus.
  • Great team player in a fast-paced, dynamic environment.
  • Excellent oral and written communication and interpersonal skills.
  • Self-motivated and detail oriented.
Supervisory Responsibilities

This position has no direct supervisory responsibilities but may act as a mentor by providing training and guidance to less experienced Tech Analysts.

Work Environment & Physical Demands
  • Occasionally required to work in wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles.
  • Noise level in the work environment is usually moderate.
  • Although majority of the time work will be performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.
  • Up to 25% travel required.
Careers and Benefits

To learn more about Smithfield's benefits, visit


More than 63,000 employees globally drive our success. We strive to create a fair, ethical and rewarding work environment.


Working at Smithfield isn't just a job - it's the foundation for a lifelong career with training designed to help you advance professionally.


Our people matter. That's why we offer excellent, comprehensive benefits packages to our full-time employees.


Sustainability is ingrained in our culture and guides how we operate. We believe in innovating for the future.

About Smithfield Foods

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly" and serve as one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in our U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit, and connect with us on Facebook, Twitter, LinkedIn and Instagram.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

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Not ready to apply? Connect with us for general consideration.

Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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